I don't believe the app has it. Try to avoid the Prestwich branch. Their customer service is horrendous. I gave it a four star cause I don't like I have to wait a half an hour to be on hold to get customer service but today I was in hold for 30 minutes and then Victor in customer service was so calm and collected as I was frantic trying to figure out how the budgetting tools and available balance worked. SB Dayton-downtown 420 Third Avenue Dayton, TN, 37321 423-775-8400 8:30 a.m – 5 p.m. Monday-Friday. They also tell me to go to the issuing bank and cash it. 23 Reviews. It has an overall clean and sleek design. I've never dealt with a more unprofessional company that has caused more issues with any process than I have with this bank. We did not think for a day to change our mind even after having some free offers from other providers. Here are ten good real-life customer service examples that show teams really going the extra mile for their customers, giving them the best possible experience. Every response is, I will communicate this to the appropriate team. These three companies also provided easy-to … It isn't allowed for some reason, meaning that you will never speak to someone that can actually get anything done. There are many positive Simple Bank Reviews out there. Goals is the smartest way to save money, period. The safe to spend amount always read zero no matter what the available balance actually was. Simple is a great bank overall. They want letters from commanders, orders showing addresses, and etc for members deployed. Simple is a free, all-digital checking account designed to be used mostly on your smartphone. Are There Simple Bank Reviews from Customers? I really recommend everyone use Simple. Let's simply put it as being a pain in the rare to used. They left me with no choice but to close my account. They don't realize that's it's nearly impossible to get memorandums signed by commanders instantly and that it has to go through a long process just to get to the commander. Before you apply, review these guidelines to help prevent you from being involved in fraudulent activity. Sharing your account information with another person or allowing someone else to use your account to receive funds is a violation of the Simple Deposit Account Agreement terms and conditions and can expose you to fraud. This bank has no accountability when it comes to mistakes made. DO NOT sign up for this online bank account. Thanks for making such a great product. I provided screenshots from the delivery driver apologizing and stating he’d pick up the other items and deliver them. I strongly disagree with their political opinions, but do not believe that a bank should be speaking on political topics that has nothing to do with banking. It's not a fantasy, it's @simple. I explained my situation and he was very pleasent and updated all my information. I have had it with Simple, I couldn’t be any more annoyed! I've been using Simple for a couple of years now and have no complaints. I've been locked out of my account for a month now. Simple - Read unbiased reviews of Simple, rated 4.0 out of 5 stars by 488 users ... For a bank that has prided themselves on cutting edge technology and convenience, paper cheques definitely should not be on their menu of services. Simple is an American neobank based in Portland, Oregon.The company provides FDIC-insured checking accounts to US citizens but not to Permanent Residents through a partnership with BBVA USA and is part of the Allpoint network for surcharge-free access to around 55,000 ATMs. Post a Review. Customer service just claims they are suspect and can't explain further. You guys are so awesome! Simple! 1 17%. I have dealt with Simple for the last 9yrs up until this point in time customer service has always been spot on with really viable vehicles for dealing with your money now for some unknown reason they have taken a low course in everything wait times for speaking with someone are super long emails go unanswered and they are now holding your hard earned money way to long to be deposited Simple has become HARD. Simple does not have all the features of banks provide, but they do offer workarounds and they sort of replicate the features of Mint, just better.They sometimes get political, which comes across as unprofessional. Way to make saving addictive... @Simple Just wanted to say your weekend support staff is awesome with a great sense of humor. My spending habits were terrible before I had Simple...and now it's actually fun to check my balance and goals. The bank also received the highest score in a separate survey where we asked customers to rate financial brands’ level of service during the first four months of lockdown (87% rated it positively). If not, social proof is our tendency to … Deposited funds take a while to be available. Simple is one of the first mobile banking apps that has helped customers budget and save since 2012. 3.8 out of 5 stars. Simple is a prepaid account Partnered with BBVA. Do not bank with Simple.This bank is not a progressive bank, and it is not run by people that are serious about banking. The customer service is the best, they're always friendly. 3. However, those are not my frustrations ooh No. Customer service was also extremely incompetent and negligible, the first call being for 1 hour with no solution, the second call being a half hour long and to be hung up on. It is confusing at first and has some growing pains but I'm really liking it. Simple does not have all the features of banks provide, but they do offer workarounds and they sort of replicate the features of Mint, just better. Very condescending staff who do not care about customers. Updated: Oct. 12, 2018: Simple is an online bank that doesn’t want you to call it a bank. It just does it. Simple is ruining lives by locking and closing one bank account at a time Simple is not a bank. Simple Bank is a new approach to banking, focused on customer service and ease of usability. If you are the type of person who likes to go into physical bank branches, you might be disappointed with Simple Bank. An increasing number of customers are being targeted by fraud scams. I also really like the graph feature. Believe the reviews. Really liking this bank. By the way, this awesome support system and helpful staff is reason alone to switch to Simple. I tried transferring money from my bank to my protected Goal account which in itself is as complicated as it gets. They sometimes get political, which comes across as unprofessional. The customer service is the best, they're always friendly. They have no clue how the military works when it comes to APO/FPO/DPO addresses. Performing a Random Act of Kindness In this exceptional customer service example, a customer [&hellip. 1. :). I sent screenshots of my communication with the delivery service and restaurant to show I took every step to resolve the issue. We gave it a spin, and here's what we think. Now the only thing I'm stressing about is how soon can I move everything to Simple, to make it my main - and only - bank! Do not open an account on behalf of someone elseIf anyone asks you to open a Simple Account to receive funds, it is an attempt at fraud. Secondly, it takes a generation to transfer money from your bank to simple. Several of the comments in this Simple Bank review page expound about how the Simple Bank customer experience is “ridiculously easy” … The utmost worst part about using Simple app is trying to engage a transfer from your bank that has already been linked to simple. My last result was to write this letter to simple customer service who themselves are also a major problem. The best online banks of 2021 feature competitive interest rates, low or no fees, convenient digital access, FDIC insurance and excellent customer service. Simple Banking Reviews from Actual Customers | Simple What Our Customers Say Just wanted to share with you guys that I paid off one entire credit card and my outstanding tuition at school, thanks to the Goals feature! I just wanted to say hi, and thank you for all that you do. If any third party requests your Simple Account login information, it is an attempt at fraud. SB Dayton-south 3001 Rhea County Higway Dayton, TN, 37321 What they call customer service SIMPLY sucks. I'm throwing in the towel and will not be coming back. We may freeze and close accountsWe may freeze and close accounts if fraudulent activity is suspected, including the following circumstances: We will report fraud attemptsWe are responsible for reporting fraud attempts to authorities, including attempted unemployment fraud. No other banking app has dedicated this much attention to detailâpixel by pixel. For example, at NerdWallet, the Simple Bank review earns 4.5 out of 5 stars and earns a 5 out of 5 for its fee structure. Simple sought to eliminate the fees most often associated with bank accounts to … Horrible bank that's not military friendly. I called a week ago and actually got ahold of someone. Well, if I could contact someone by phone or e-mail, that would be great.If I could sign into my account, that would be great.No other permissions have been yanked, meaning, this account that I can no longer log into without a four digit pass code that can only be sent to my phone, that DID send to my phone to set the account up online, is now in fact not registering or sending the NEW (bizarrely, ALMOST everytime) four-digit code four digit code45 minute wait time until hanging up the phone.Robot lady said 30 minutes for the wait time, and then played groovy music. Meanwhile, at Credit Karma, Simple also generates 4.5 out of 5 stars with one hundred and sixty-three reviews listed. The main dashboard is smart. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Good app with management and employees that's clueless regarding how the military actually works. We take fraud and security very seriously at Simple, and take rapid action in the instance of suspected fraud attempts. Consumer Reviews. There are state and federal penalties for unemployment insurance fraud (including potential fines and incarceration). Keep up the great work! It is simple only if you have direct deposit. Before you apply, review these guidelines to help prevent you from being involved in fraudulent activity. Factors we consider, depending on the category, include rates and fees, ATM and branch access, account features and limits, user-facing technology, customer service and innovation. Even if my friends call me nerdy. The number of repeat customer service calls (within one month) to … It's a tough road, but we'll get there together. In my case, it took a week or more to see the money appear in my account. Nearly every aspect of its service was rated five stars by customers, including online banking, the mobile banking app, complaints-handling and overall customer service. This is far worse than traditional banks. Customer service is now non existent. Simple is my choice of bank for online banking in the United States -- they have a super simple app that does everything you'd ever need it to do for US banking and customer support through the app is painless although it can sometimes take them a little while to reply. Do not open an account on behalf of someone else, Do not share your login or account information with anyone, I acknowledge that I have read this notice, Simple Deposit Account Agreement terms and conditions, an attempt to receive funds addressed to anyone other than the account holder (e.g., someone tries to deposit funds into your account that are intended for someone else), a customer shares their login information with another person (e.g., you give your password to someone else so they can use your account). I have never had a more pleasant customer service call. Turn spare change into big savings with Round-up Rules. To our knowledge, this company collects reviews by asking its customers to share their experiences on Trustpilot. Simple … Simple is currently unrated by the Better Business Bureau, although they still appear to have a B grade. Simple - Read unbiased reviews of Simple, rated 4.0 out of 5 stars by 488 users. Simple has awful customer service and communication with its members. Also, it would be great if they'd follow the lead of some other banks who do not charge foreign transaction charges/ATM fees. Yay! The journey has been seamlessly awesome, high class customer care, consistently improving the features and services. Normally this happens if your website is not renewed. Additionally, they don't understand that my deployed UIC's won't list the overseas location but the units home station. Dear Simple,This letter is meant to be read by everyone at Simple. Stay away from this bank. Among the nine in this category, USAA, Schwab Bank, and Ally Bank were rated the highest in overall customer satisfaction. Repeat after me, “customer reviews are under my control.” Reviews are just another element of your company. For urgent things, you can call them 24/7 -- I wish the in-app answering time were faster so I wouldn't need to use this option, though. The longer I use Simple the more I love it. Plus side is everything is free. STAY AWAY FROM SIMPLE, Simple has caused many hardships. Simple is a mobile and online bank that was established in 2009, when its founders Josh Reich and Shamir Karkal sought to create an uncomplicated banking experience. It should take just seven working days to switch from your old account and the move is backed by the Current Account Switch Guarantee guarantee which means that your new bank will take care of moving over incoming and outgoing payments and correct any problems. You’re probably familiar with social proof. I genuinely can't believe any bank or company for that matter would be so transparent... you guys just keep reaffirming why I switched over to you exclusively in the first place. When I complain to the bank that I did not authorise this amount, the bank reverses the charge. In 2015 I discovered Simple Bank, attracted to its clean interface and non-traditional bank claims. We are entering in 3rd year now with SimplyBook.me. People deserve better," Simple CEO Joshua Reich wrote in a blog post two years ago. The only in-person banking service available with Simple is access to 40,000+ fee-free ATMs through the Allpoint ATM network. That's about $3000 I had no idea how to save before Simple. Not only did they overdraft my account by almost $20K when trying to buy a house, they lost the closing check and couldn't meet any request to receive the check at an earlier time, even when I offered to pay for the more expensive checking. I disputed a charge of an order from a restaurant as we didn’t receive more than half our order. Simple Bank only operates online. Regarding the website, it's login is easy for customers. They have roughly 300 employees, and do not have much of any customer support. It comes with a Visa debit card and a handful of first-rate mobile banking tools. Complete clowns, stay away at all cost! I cannot transfer money directly into my protected Goal account, because there isn’t an option that says transfer money to protected Goal. Do not open an account on behalf of someone else If anyone asks you to open a Simple Account to receive funds, it is an attempt at fraud. Simple Reviews. The company has been the subject of over 100 complaints on the BBB website. I had questions during the signup process and customer service was friendly and professional in helping me understand things. When you focus on excellent customer service, you create the reviews you want. Extremely complicated experience and anything BUT simple. You guys are onto something. I am trying to close my account now and it's been 4 days and it is still not closed. Bank Reviews . Do not share your login or account information with anyoneNeither Simple nor any other legitimate institution will ever ask for your account information. After more than two weeks of them asking for additional info, which I always provided I was told they can’t help as they have no process in place for something like this. The Simple app on Android is now one of the most beautiful apps on any platformâ¦ Awesome job, @simple. It’s simple! Needless to say another half hour passed and nothing. The app now always crashes and the moble deposit NEVER work and has glitches.I rather trust my dog with my money at this point. Unfortunately, there was no way to assign transactions that were paid for to the expenses that we listed within our budget. I thought it was the mobile app so I tried on my computer but the same error message persisted. Simple is a great bank overall. View all 235 reviews. According to a study by Accenture, 52% of customers who’ve had a bad customer service experience with a company stopped buying their products and services. I will take the advise and move accounts. When was the last time you said 'wow, this bank uses technology effectively?'. The Safe-to-Spend feature that Simple bank offers is genius. Now I have three more credit cards to go and feel confident I will pay off soon enough now that I can visualize where my money is going. Which is just ridiculous! Quality customer service is extremely important. Traditional Banks are immediate or take up to two days maximum. You can also determine the tone and voice of the customer by reflecting it in your engagement with them, primarily in-person and through your social channels. I'd give Victor in customer service a 5 star. ... Latest Customer Reviews. Since 2014, Simple has been part of the BBVA Group, one of the largest banks in Europe. Simple Customer Service Simple is designed to work primarily online, but you can contact live representatives for help. One star is one too many for these guys. Every transaction you make is either online or completed at an Allpoint ATM. I am always put on hold and it can go from 1-3hrs and still nobody picks up. Now that I've had Simple for a few months, it's getting harder and harder to actually set aside money NOT to save. So far simple has been a little complicated but I think it is going to serve our family well now that he took the time to get me to understand why the page looked the way it did and understand the balances. I had simple for two years and up until recent November 2020 they had excellent customer service.. SimplyBook is so simple and Awesome platform. No separate accounts or having to manually move money. But then SimpleRent forces me to pay $29 "catch-up fee" plus adds the credit-card surcharge on top! That's about $3000 I had no idea how to save before Simple. You will never be able to speak to a manager. Well it's now over a month and I am still locked out and I can't get ahold of anyone. It's a great way to visually see how I have been spending my money. Yes, you can use the switching service for all of the basic bank accounts in our table except Virgin Money's Essential account. How to check if your feeling of providing the best customer service really checks out with reality? 2 13%. I can't wait to see what you guys have in store. © 2021 Trustpilot, Inc. All rights reserved. I use it to budget all (or close to all) of my fixed/regular expenses. Just wanted to share with you guys that I paid off one entire credit card and my outstanding tuition at school, thanks to the Goals feature! Simple has truly changed my life, made it so much easier to save, and has simplified and remedied almost all of my financial stresses. #supportmademyday. Customer service is great, it's easy to withdraw cash at places like Walgreens, I feel like I'm so organized now with my spending, and I can't wait to see what services and features they will offer next. Choose a real bank. Not overdraft,not one penny. I can even see trends in each type of expense (such as shopping, or fast food) -- which is really neat. I used to rave about this bank,but customer service has went to crap and they hold your money way too long. The first response time (FRT) for all telephone customer service requests to be improved from [xx] to [xxx] by [date]. All customer service requests via all channels will be resolved within 24 hours of receipt. Here's to using goals to save for fancy jeans and the best banking ever! Why Simple If you’re this complicated. 5 58%. Simple does not communicate with its customers, and as you can see from the reviews here, they seize money. Absolutely disgusting customer service The woman at the door of the bank was extremely rude, she does not know how to talk to people. The UX especially shines with the iOS app. Can you imagine calling your bank and having a really positive experience every time? Hours are somewhat limited compared with those offered by some major banks, with phone support only available from 6 a.m. to 4 p.m. Pacific Time on weekdays and 7 a.m. to 2 p.m. on Saturdays. Common fraud attempts include requesting that you open an account to receive a gift or bonus offer, obtain a job or job training, or help someone else receive funds (such as unemployment benefits). Their Safe-to-Spend feature alone is worth changing banks for. Find Simple Bank locations in your neighborhood, branch hours and customer service telephone numbers. They usually take a week to respond to your message and won’t answer your call when you do call. Simple Bank's parent company, Spain-based international bank, BBVA, is one of the largest banks in the world and highly rated by every major credit rating agency. I am excited to finally see some innovation in the banking space. I don't know how I got along without Simple. Simple seems to focus on staying with or a bit ahead of the curve. Firstly, the app won't allow me to use it on multiple phones at ones without it logging out over and over again and asking for verification code every time it logged out. If you have paid for a PRO subscription, and the payment was processed correctly, please contact the SimpleSite Customer Service as soon as possible: email@example.com.We try to respond to all emails within 2 business days. Photo deposits constantly rejected for no reasons. Read more This company has claimed its Trustpilot profile, but to our knowledge, doesn't actively invite its customers to write reviews on Trustpilot. If you suspect you are a victim of unemployment fraud, contact the appropriate state fraud hotline listed here. Simple is a mobile Application, and horrible service Simple randomly blocks account access, closes down accounts. Otherwise i would not recommend. Read reviews, compare customer ratings, see screenshots, and learn more about Simple - Mobile Banking. These guys are awful and I’d recommend using someone like Chime hows service is amazing. Some people have become homeless, and can't access their: disability, social security, stimulus, child support payments, paychecks, unemployment benefits. You’ll be greeted by an annoying robot that won’t quit talking. This means to "save" the $5-$25 extra they randomly charge me, they are forcing me to … Download Simple - Mobile Banking and enjoy it on your iPhone, iPad, and iPod touch. Moreover, I'll receive error messages after error messages trying to transfer money to Simple from my connected bank account. Plus, an estimated $1.6 trillion worth of business in the U.S. is lost for the same reason. Ha, go to another bank ... Gee thanks for the tip. And why be complicated if you’re in the business of dealing with people’s money. I disconnected my bank in a desperate effort and relinked it again and got the same result. Simple is an FDIC-insured online bank available to US residents. Originally selected this bank as a budgeting tool via a shared account with them. An increasing number of customers are being targeted by fraud scams. Simple is not so simple. After all, providing high-quality products, services, and customer care brings money to the bank. I absolutely love it. From Account Holders in the last year. But is Simple giving people a better alternative? They close accounts without explanation, freeze accounts that deposit checks and hold or take your money without any notice or timeline when you’ll get it back. Let me begin by saying I've been using simple to save for the past month now, and I inexplicably have nothing positive to say about the app. 4 12%. You need customer satisfaction surveys and the right questions. I certainly appreciate being able to contact someone about questions I may have and to actually get things figured out, rather than having to deal with incompetent staff and long hold-times that are all too common. Simple is keeping my money, blocked my card and wont respond to my messages. "The public’s trust in banks is at an all-time low.
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